FAQ

1. When will my order be delivered?

  • Metro Cities: 2–4 working days

  • Tier 2 & Tier 3 Cities: 3–6 working days

  • Remote Areas: 5–8 working days
    🚚 Tracking details are shared within 24–48 hours after dispatch.

2. Do you offer Cash on Delivery (COD)?

Yes ✅ COD is available for select pin codes.
⚠️ COD orders may require confirmation via call/WhatsApp before dispatch. Unverified COD orders may be cancelled.

3. How much is the shipping charge?

  • Free shipping on all orders above ₹499

  • A standard shipping fee of ₹49 applies on orders below ₹499

4. Can I cancel my order?

  • You can cancel before dispatch by contacting us at support@findnfulfill.com or +91 7977257932.

  • Once shipped, cancellations are not possible. You may return as per our [Refund & Return Policy].

5. What is your return policy?

  • Returns are accepted only for defective, damaged, or wrong products.

  • A clear unboxing video is mandatory.

  • Return requests must be raised within 3 days of delivery.

  • Refunds are processed within 8–15 working days after approval.

6. Do you accept exchanges?

Yes, exchanges are allowed only if you received the wrong product or a defective item. Exchange requests must be made within 3 days of delivery.

7. What payment methods do you support?

We accept:

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Debit/Credit Cards

  • Net Banking

  • Cash on Delivery (COD)

8. How do I track my order?

Once shipped, you’ll receive an SMS/email with tracking details. You can also track your order directly on the courier partner’s website.

9. What if my order arrives damaged or incomplete?

Please contact us within 24 hours of delivery with a full unboxing video. Our team will verify and arrange a refund/replacement as per policy.

10. Do you ship internationally?

Currently, we only ship within India. For bulk/export inquiries, please contact us directly.